Lost Luggage at Nigerian Airports: How to Recover Your Bags

It is the sinking feeling every traveler dreads: the carousel stops, and your bag isn't there. In Nigeria, resolving this requires proactive steps.

Step 1: Do Not Leave the Arrival Hall

Once you cross Customs into the public area, it is very difficult to get back in.

• Locate the Baggage Service Desk (usually near the carousels) for your airline.
• If no one is there, look for ground handling staff (NAHCO or SAHCO).

Step 2: File a PIR (Property Irregularity Report)

This is the most critical document.

• Demand a PIR form. Do not accept "Just give me your number, we will call you."
• Ensure you get a File Reference Number (e.g., LOSBA12345).
• Take a photo of the filled form.

Step 3: Compensation Rights

Under the Nigerian Civil Aviation Authority (NCAA) regulations (Consumer Protection Part 19):

• You are entitled to "First Needs" payment (for toiletries/clothes) if you are not at your resident city.
• Domestic flights: Compensation limit is around ₦1,000 per kg (often debated).
• International flights: Covered by Montreal Convention (up to ~1,288 SDR, approx $1,700).

Step 4: Tracking & Follow Up

• Nigerian airport phone numbers rarely work.
• Best Strategy: Return to the airport in person if you don't hear back in 24 hours.
• Social Media: Tweeting the airline with your PIR number is often faster than email.

Prevention

• AirTags: Highly recommended. Being able to show staff "My bag is in this room" works wonders.
• Photo: Have a picture of your bag on your phone before checking it in.